Our Sure Mail™ service is a dependable email
service. Our system was designed to be the lowest-cost, the most reliable and the easiest-to-use service
of its kind. In an effort to help our users in better understanding how our service
works, we have created this frequently asked questions section.
If you have a question that isn't answered here, please
contact us today and we will happily
answer your query.
I'm convinced and I want to sign up today! What do I do?
That's very simple! Once you have selected the type of
email package you need, simply
click on the Buy Now Button located at the right of the package you selected and you will
be taken to our easy-to-use PayPal payment system. You then simply send us the amount indicated on
that package. Our process is fully automated. Please note that our email service is payable once a
year and in advance. However, for companies ordering 50 or more email addresses special arrangements
can be made where we can send out invoices monthly or quarterly. Please note that all prices listed
on this website are stated in U.S. currency.
Why would I pay to get an email address when I can get a free one
at Google, Yahoo, Hotmail or other free email services? Even my ISP (Internet Service Provider)
offers me one included at no additional charge on my Internet access account?
While most free email services offered by the above-mentioned companies
are generally satisfactory, there are times when their systems
go down temporarily, lose some emails or their systems are simply
out of service at certain times. Add to that the large quantity of
advertisements present on some of their pages and the inherent influx
of spyware and/or Internet viruses present and it's starting to deteriorate
most users' experiences.
Also, with today's growing amounts of
email spam, it further complicates matters a lot more.
First of all, our email service is ad-free, meaning you will never see advertisements on any of your emails
that you send or receive. Nor will your email recipients see any ads either. Our email service
works with great simplicity, yet is
one of the most reliable and safest email service there is.
Sure Mail™ also features fully automated text responders, with a customizable text
script and your business logo at no additional cost if you wish. This is especially very useful
to let your business customers know you're away on weekends or holidays. Then you can offer them
a specific date when they can expect an email response from you. Many of our business customers always
leave that function activated at all times and really appreciate the convenience it offers their
clients. If you would like to see how this works, simply click here
and then send us an email by clicking on our email box graphic. Then watch your email address for
our automated email message!
Our Sure Mail™ service runs on high-speed, high-reliability
email servers that are connected to multiple OC-192 1,000 Megs Internet
backbone connections which are fully redundant at all times. We also own
and manage multiple email servers located in seven data centers
located throughout the U.S. and Canada. Additionally, we don't use Tier 2 resellers in
any way. All of our network is strictly composed of large Tier 1 backbone providers such
as AT&T, MCI, Verizon, Level 3, UUNet, Sprint, Telus, Bell Canada and numerous others.
Additionally, SureMail™ offers a high-quality
redundant eMail service,
thanks to load-balancing servers located in our various data centers. If one of our mail servers
goes down or is temporarily unavailable at any given time, your emails are automatically re-routed
to our many other mail servers in a split second. This is totally transparent and without you
ever noticing any quality or transmission speed degradation of any kind.
All of this provides you with unmatched reliability, scalalability
and performance. Additionally, all of our data centers offer
full-power battery back-up, plus industrial-grade diesel power
generators in case of a power outage. You will then never lose any
emails, and you will always be able to send them anywhere and at
any time of the day or night!
Of all the so-called 'free' email services available today, none can provide you with the
reliability, scalability, ease-of-use and security that SureMail™ provides everyday!
Look at Sure Mail™ as a very valuable and highly dependable business service. You
will wonder how you ever managed without it.
When I click on your Order Now Button, it says "Make an instant
payment to Sun Hosting". Who is Sun Hosting and why must I pay to them
instead of paying to Sure Mail?
(Please read the next question for your answer)
Who is behind Sure Mail? Is it a big company?
Sure Mail™ is fully-owned and operated by
Sun Hosting,
one of North America's oldest and largest Web hosting providers.
Sun Hosting has been in business since 1995, and is a profitable
business with absolutely no debt. Additionally, since 2001, we've had a combined
growth rate exceeding 16.5 percent a year.
Committed to the success and the reliable operation of its user's email requirements,
Sun Hosting has invested massively
in the construction of its most modern and state-of-the-art
data centers.
Strategically located in some of the largest cities in North America,
including San Diego, CA., Dallas, TX., Hoboken, NJ., Fort-Lauderdale,
FL., Rochester, MN., Chesterbrook, PA. and Montreal, QC., Sun Hosting's data centers
integrate the latest in high technology equipment, data routers and high-capacity email servers.
How long does it take to set up my new email address? Will someone help me if
I need help in getting it up and running?
Once we've received your order, it takes us less than thirty minutes to setup your new account.
We will then send you a confirmation email at your current email address you've provided us with.
All you need to do after that is to read our simple
setup instructions here and you
will be 'up and running' in no time. You can get fast and knowledgeable technical support from
our team of dedicated technicians by simply contacting us,
either by email or on our toll-free 1-800 number. Efficient client support is extremely important
to us and this is how we built our business around. No matter how good technology is, it dosen't mean a
thing if you can't get experienced people to help you get going. We want you to be happy and
satisfied with our email service.
What will my email address look like?
It all depends on the exact package you will select, but all of our Corporate Plans
come personalized with your own domain name included at no additional charge, and comes
complete with our easy-to-use Plesk Control Panel for
more flexibility in the management of all your emails and for the same price. Once you've
tried Plesk, you won't ever want to use any other email control panel. Please
contact us if you would like to
try a free demo of our Plesk control panel. We will be happy to have you experience it!
I'm on the road a lot and I use my laptop most of the time. Because of this, my SMTP
outgoing mail changes all the time. Will this cause problems for me? If my SMTP is never
the same, how will I ever be able to send emails?
That's an excellent question and we thought about all that when we first implemented
SureMail™ by allowing any of our clients to use Webmail. It consists of
a very simple-to-use Horde™ interface that lets you retrieve all your emails and
compose/send them all in one neat user-interface. As a bonus, it also comes with a
useful address book and calendar.
Our users have positive comments about Horde™ and we can let you try a
free demo if you contact us
today.
I just started using your email service. Why is it that I'm getting some
spam messages along with emails that are destined to me?
Sometimes, our spam filters need a few weeks to get 'accustomed' to the kind
of daily emails you are getting. From the first day you opened your SureMail™
account, our spam filters go into what is called a Training Mode. That period
can last anywhere from two weeks to about a month to complete. During that
training mode, our spam filters are trying to differentiate what is spam
and what are valid emails. Once that training period has completed, your spam
levels should drop drastically to a very low level. The same applies to potential
virus-infected emails that can sometimes propagate on the Internet.
Since SureMail™ already comes with its own set of virus filters, do
I still need a good anti-virus program on my personal computer or workstation?
Yes you do. Although our virus filters do a great job at deleting potential
virus-infected emails, it is STRONGLY RECOMMENDED that users have their
own anti-virus software locally installed on their machines. Examples of well-known
anti-virus software programs are Avast (free), Norton Anti-Virus, McAffe, etc. Additionally,
make sure you download all the newest virus signatures at least once a week, and also
perform a full scan of all your hard drives at least once a month. Prevention is still
the best medicine!
I need an auto-responder. Does Sure Mail™ provide that kind of service?
Yes! All our email packages come with our easy-to-use email responders. You can have
as many responders as you have emails. Additionally, you can have more than one message
per email address. For example, you can have one saying that you're in your office and
that you will respond to an email momentarily. You can have another one for weekends or
holidays. Or you can set one up when you leave on an extended vacation. The applications
are almost endless.
Sure Mail™ features fully automated text responders with a customizable text
script and your business logo at no additional cost if you wish. Many of our business customers always
leave that function activated at all times and really appreciate the convenience it offers their
clients. If you would like to see how this works, simply click here
and then send us an email by clicking on our email box icon. Then watch your email address for
our automated email message!
