Congratulations on choosing Sure Mail Corporate™ for all your business email needs. Setting up your mail addresses with our Plesk control panel is easy and won't take you more than a minute or two for each email address.

Step 1:
Setting up Sure Mail™ with Plesk

First, print out a copy of the original Word document file we sent you when you first signed up for Sure Mail Corporate™. Then, copy and paste the login URL that begins with https:// and drop it into your favorite browser such as Internet Explorer or Mozilla's Firefox. We recommend that you save that URL in your browser's favorites, since you will probably use it often.

Next, type in your login User ID and password that we supplied you. If all is ok, you will then see your SureMail™ Plesk Desktop similar to this page.

Please note that User IDs and passwords are always case-sensitive and they cannot be copied and pasted. They have to be typed individually in the appropriate place of the login box on our Plesk control panel. Remember that you can always get context-sensitive help on any screen in Plesk simply by clicking on the Help link at the far-left menu on any screen.

Now you can begin to create your first email address by clicking on Add New eMail Adress. Then simply follow the simple instructions on the screen. If you have any questions, simply contact us and we will assist you.

Step 2:
Setting up Outlook or Outlook Express

After you've created your email addresses in our Plesk control panel, you will then need to setup the same addresses or any group of email addresses on your email client. Our reliable mail service is designed to work on any standard and compatible email client or email program such as Microsoft's Outlook, Outlook Express, Mozilla's Thunderbird, Eudora or any similar software that uses the standard POP 3 Internet protocol.

Just remember that your User ID is always what is at the left of the "@" symbol in your new email address. If for example the email address you have chosen is george@yourdomain.com then your User ID would be george and this is what you need to type in the appropriate box on your email client. In any email client program, the POP 3 (Incoming Mail Server) information you must enter always is mail.suremail.us. (That information shouldn't change, unless we make changes on our end, in which case we would advise you of this well ahead of time).

Then, the SMTP information (Outgoing Mail Server) is the current SMTP information that should already be listed in your email client. If you don't have that information currently available, or if you're not sure it's the correct one, simply contact your current Internet Service Provider (ISP) or visit their website. Failing that, you may want to try mail.suremail.us as an alternative, but if it won't work or if you still can't send any emails, you will have to contact your ISP.

Finally, our servers require authentication, so make certain you have that checkbox okay'ed in Outlook or Outlook Express, since it is necessary and your email address (or addresses) won't operate without the correct information in that box. However, don't check the box where it says 'Secure Authentication'. Secure authentication isn't supported by our servers, but regular authentication is.

Using your new email address on the road or with a laptop

If you wish to be able to send and receive emails from the road (using a laptop) or if you need something simpler than having to configure Outlook, we recommend you use our simple and free email interface called Horde™. To access it, simply copy and paste this URL in your Internet browser: http://webmail.suremail.us/horde/imp/

All you need to do to use Horde is to type your user ID and your email password to access the email address you need. Horde is a browser-based email application that is very similar in look and feel as Hotmail, Gmail, MSN Mail or Yahoo Mail, and can be accessed anywhere there is an Internet connection, either a dialup modem connection or high-speed cable or DSL connection.

We have created the Sure Mail™ Help Forum to further assist our users in the proper setup and use of their email accounts. Use of the forum is free and it's available 24 hours a day, 365 days a year. All you need to do is to register with your Sure Mail™ email address and one of our admin assistants will immediately approve your registration.

If you have any difficulty in setting up your new email address (or addresses) please contact us and a tech support representative will gladly assist you. We want you to be happy with Sure Mail™ and if you follow the few setup instructions on this page you should be 'up and running' in no time.